This study is about the discoveries on the factors affecting customer satisfaction in after-sales service. It helps to extend the understanding on the factors that may exist and its influence towards customers' satisfaction, an important element in retaining a profitable business relationship with the customer. After-sales service which is a part of customer relationship management helps to enhance a customer's loyalty. To date, there have been very minimum studies that were conducted by taking into consideration the after-sales service in business organizations particularly the electronic industry in Malaysia. Therefore from the data presented in this study, it can be expected that the findings can benefit both industrial and academician by giving a new source of ideas and information....
..."After-sales services" has been used the most, to describe services that...
...," for instance, performing after-sales services, training, looking for opportunities to invest, or...
... employer, and provide professional level services in the field of qualification. In other words, a f...
... is a sales person providing after sales services and asked him if there is any other duties he perf...
...", for instance, performing after-sales services, receiving or giving training, looking for opportu...
[Wardrop] officials said the addition of the Markham firm, CPG-Franz Environmental Inc., gives Wardrop immediate national coverage for environmental work that some of its nationals clients are looking for, such as environmental site assessments; environmental management; decommissioning and clean-up; compliance audits; design/build of petroleum storage tank facilities; solid/groundwater assessment and remediation and geotechnical services. Statistics Canada said Monday sales had spiked significantly in December and January after an overall decline in the purchase of new vehicles in the second half of 2007, then fell again in February, with the number of new motor vehicles sales down by 3.2 per cent, Statistics Canada said.
... in the sales function and in after-sales services. In general, the functions are split between the c...
This paper investigates levels of adaptation and standardisation in international marketing tactics, and examines whether multinational companies are adapting or standardising their marketing mix elements in international markets. It is based on empirical research with some of the largest UK-based multinational companies. The research shows that both adaptation and standardisation are used at the same time within the respondent group. Levels of integration are dependent upon consideration of the relationship between the rationale for internationalisation and elements identified, and an understanding of how these are affected by a number of factors (one of them being Entry Methods, the factor under consideration here).
...'s ability to standardise products and services (Fatt, 1967; Buzell, 1968; Levitt, 1983; Yip 1996)...
...provide after-sale services for Husqvarna products between 1998 and. 2004. Aft...
..., the guarantee, and the after sales services. Respondent, even though it was not a registered u...
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