Research on the effects of e-service quality dimensions on customer satisfaction and behavioural intentions has used cross-sectional data from customer surveys. To draw managerial implications, such research assumes that model parameters estimated across service provider customers apply also to the service providers. The current study collects e-service data that fully cross respondents with retailer websites. These crossed data are then used to compare the modelled effects of quality dimensions estimated on the confounded data with those estimated across customers and those estimated across websites. The results provide evidence of considerable inconsistency, suggesting that managers should not rely on conclusions drawn from an analysis of variation across customers.
... employ a classical test theory approach to construct modelling and theory testing. To draw...
Noise exposure has been the focus of research attention for nearly 40 years, since the classic work by Glass and Singer (1972). Several studies have documented adverse effects of chronic noise exposure on children, including disrupted reading acquisition (Bronzaft & McCarthy, 1975; Evans & Maxwell, 1997), memory impairment (Hygge, Evans, & Bullinger, 2002), and physiological stress responses (Evans, Hygge, & Bullinger, 1995). Fortunately, these effects appear to be reversible: The introduction of noise attenuation strategies resolved reading problems in elementary school children (Bronzaft, 1981), and the end of chronic noise exposure (because of the closing of a nearby airport) reversed the adverse effects on memory (Hygge et al., 2002). There is mounting evidence that ...
... Institutes of Health Research, Natural Sciences and Engineering Research Council, and Social Scien... rarely include validations of the behavioural measurement scales they use, nor do they include e...This position differs sharply from the approach taken by the building science, construction, and r...
BDI questions (i.e., Tell me about a time when you faced a specific situation, what did you do?) were commonly reported - "always" (48.2%) or "most of the time" (37.5%). SI questions (i.e., "What would you do if you were faced with this particular situation") were used, but with greater variability. Respondents reported using this type of question "always" (17.6%), "most of the time" (26.6%), or "sometimes" (34.6%). Just over 16% reported that they "always" use both BDI and SI questions, and 4.6% reported "always" using BDI questions while "never" using SI questions. There were no instances of respondents "always" using SI questions, but never using BDI questions. Respondents identified their own level of interviewing expertise as "very advanced" (18.9%), "advanced" (41.5%), "average" (...
... questions; (b) using specific behavioural type questions; (c) standardizing questions and sc... for the BDI relative to an unstructured approach. This finding was replicated in an industry settin...
... are said to contribute to poor behavioural self-regulation, social skills, and judgement (Pas... were sent letters of invitation, approached in person, or recruited through poster advertiseme...Proceedings of the National Academy of Sciences of the United States of America 97(13): 7651-7656....
China has become the driving engine for the world economy and presents many opportunities for foreign firms. Although much research effort has been devoted to studying strategic management in Chinese organisations, China is still one of the least studied countries. This paper takes a new approach - complexity view - to examining the strategic management in Chinese organisations. It aims to explain why Chinese managers behave differently to their Western counterparts. To do so, literature on the complexity studies is firstly reviewed and synthesised. This paper then examines how institutional and cultural settings and Chinese history influence the strategic management in Chinese organisations. Finally, several managerial implications based on the results of this paper are suggested.
... studies in organisational and natural sciences have different foci and assumptions: organisationa... variety, retaining in their behavioural repertoire a range of responses, each of which ope...
...This contextual approach does not reduce the obligation on the state to dem...Project Viking, vol. I: A Behavioural Model of Smoking. Montreal: Imperial Tobacco Ltd.,... a lack of deterrence? The social sciences play an important role in many fields, including t...
Factors associated with adopting and resisting mobile banking technologies were investigated among university students in Taiwan. Adoption factors included the belief that mobile banking helps fulfill personal banking needs, provides location-free conveniences, and is cost effective. The primary factors associated with resistance included concerns over system configuration security and basic fees for mobile banking web connections. The theoretical and applied implications of these findings are discussed.
... fit the model"; this is a prescriptive approach (Tesio, 2003). We adopted the Rasch model to ident... of new technology is affected by behavioural intention and perceived behavioural control (Liao ...
This paper presents a case study of the co-operative design, development, and implementation of an XBRL-enabled interorganizational system (IOS) by the Australian Prudential Regulation Authority, the Reserve Bank of Australia (central bank), and the Australian Bureau of Statistics to revolutionize reporting by financial institutions in Australia. The findings illustrate that the complexity of data consumption patterns drove increased interdependence within the financial information supply chain requiring the co-operative development of context sensitive data exchanges and commodity-like IT infrastructures. The paper concludes that the co-operative model to IOS development exhibited here is likely to be more suited to the development of systems for financial information supply chains tha...
... where it is not necessary to control behavioural events or variables (Yin, 1989). As explained by B... created the need for a cooperative approach to IOS development, which facilitated the design o...
... of the economy--trumps more inclusive approaches to inner-city revitalization (Wyly & Hammel 2003)....The research was funded by the Social Sciences and Humanities Research Council of Canada, standar... of Amsterdam, Faculty of Social and Behavioural Sciences; available on-line from http:// www2.fmg....
The goal of this study was to assess the extent to which the scholarly literature on employment interviewing is reflected in the deliberations and decisions of Human Rights Tribunals in Canada. We reviewed human rights cases reported in the Canadian Human Rights Reporter from 1980 to 2003. All cases involving charges of discrimination alleged to have occurred during a face-to-face employment interview were included for analysis (N = 75). Findings suggest that while tribunals give great importance to the standardization of the entire interview process across all candidates, they largely neglect the importance of job analysis as the foundation for job descriptions and interview questions.
... across all applicants; (c) the use of behavioural questions (e.g., situational interview questions; ...The adoption of a structured approach to the interview, typified by enhanced objectivity...
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