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CMA Management - Vol. 81 Nbr. 5, August 2007

Hurry Up and Wait

Things can only get better when it comes to improving business travellers' experience at airports, on planes, at hotels and on the road. Customer satisfaction is at an all time low when it comes to the business travel sector. But companies at all stages of your trip are aiming for improvements. Here's what's happening behind the scenes now so you can prepare for your next trip, and what you can expect in the future. For example, Delta Airlines' satisfaction rating fell 8% and its problems are...