Editorial

Extract


Editorial

I am delighted to present to you the second of two special issues on e-Service, both of which have been Guest Edited by Paul Messinger (U. of Alberta) and Dennis Galletta (U. Pittsburgh). As noted by the Guest Editors in their Editorial which follows, the first of the e-Service special issues, published in the December 2009 issue of The Canadian Journal of Administrative Sciences (CJAS, Vol 26, issue 4), focused on conceptual frameworks (i.e. strategic managem...

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