Total quality: a strategy for organizational transformation.
Canadian Manager › Vol. 15 Nbr. 1, March 1990
Linked as:
Extract
Total quality: a strategy for organizational transformation.
TOTAL QUALITY: A Strategy For Organizational Transformation
TOTAL QUALITY is an idea whose time has come. The conviction that it is better and cheaper to provide products and services right the first time, popularized by Philip Crosby in his 1980 book "Quality is Free,(1) and reinforced in a most practical sense by Japanese electronic and automotive companies has been used by some leading companies to transform themselves in a quite remarkable way. For example, Hewlett Packard, an early convert, ha...See the full content of this document
Sponsored links
