An employer should respond promptly, fully and carefully when it receives communications regarding possible violations of the Employment Standards Act (British Columbia).
In most cases, the complainant must use the "Self Help" process to try to resolve the matter directly with the employer. That process starts with a Request for Payment to the employer. The Request should not be ignored. The process gives the employer a chance to resolve problems without involvement of the Employment Standards Branch.
If the matter is not resolved, a complaint may be filed, and an officer of the Branch will contact the employer to investigate. If the employer wants to contest the claim, it must provide all relevant evidence and make all available arguments during the investigation because
an officer is only required to "make reasonable efforts" to give an employer an opportunity to respond, which may be a letter or a...