Conclusion

• Author: John Hollander
• Pages: 115-116

conclusion



chapter five

Conclusion

   a book about questions, it seems appropri-

ate to conclude by posing some questions for you, the

reader, to consider.

• What changes will you make to your approach to

conducting interviews as a result of reading this book?

• Where will the techniques discussed in this book

have the greatest impact, and at what cost to your

practice?

• Why will a change in your interviewing techniques

help you, and your clients?

• When will you implement the new skills you have

practised in doing the exercises in this book?

• Who among your clients will benet most from a

change in the way you ask questions?

• How will you prepare for your next interview?

Interview skills are necessary for both legal and other

professionals with clients. When people interact, discus-

sion is the best format to build rapport. Question and

answer can so easily turn into interrogation, but when

time is short, there may be no other choice.